Message from Florence House Medical Practice

Our staff are here to help you and will always try to be as helpful as possible even during difficult and challenging times. There is an NHS ZERO TOLERANCE POLICY against shouting, swearing, threatening behaviour or physical abuse which will not be tolerated under ANY circumstances. Patients and members of the public who are abusive or threatening towards staff will be asked to leave, or their call terminated. Sometimes it may be necessary for the police to be called and for patients to removed from our list.