New rules for the whole city mean:
- People who do not live with you must not visit you in your home or garden*
- You must not visit someone else’s home or garden, even if they live outside of Manchester
- You should only socialise and go out with people you live with*
- Two households (or six people from a number of households) can meet outdoors in areas like parks with social distancing
- Places of worship with strict COVID secure arrangements remain open
- Try not to share a car with someone you don’t live with – unless it is part of a school or work bubble arrangement
*Support bubbles are exempt from this rule.
A support bubble is when a single adult, with or without children, who lives alone can join up with another household.
Where to get help:
There are also translated films and information here:
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- Coronavirus (COVID-19) – UK government response: www.gov.uk/coronavirus
- Government travel advice: www.gov.uk/travel-advice-novel-coronavirus
- Guidance for employers and businesses: www.gov.uk/guidance-to-employers-and-businesses-about-covid-19
- Help with debt, bills and borrowing: www.manchester.gov.uk/helpinghands
- NHS advice and information: www.nhs.uk/coronavirus
Coronavirus – Advice for Patients
To support efforts to minimise the spread of the Coronavirus, we have adopted a policy of triage before any decision for allocation of appointment. Appointments are not pre-bookable. We invite all patients requiring a routine appointment to access the online consult service www.online-consult.co.uk/org/florence-house-medical-practice. For anyone who cannot access this, telephone triage will be used. However, please be aware the phone lines will be very busy so please use online consult first.
Do not attend the surgery. Please use Patient Access for the request of repeat prescriptions, which will be sent direct to your nominated pharmacy using (EPS) – If you are not set up for this service please speak to your pharmacy. Alternatively, you can complete our online Repeat Prescription Request form.
The NHS in Manchester and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available where necessary to the public.
We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to www.111.nhs.uk/covid-19 before doing anything else.
Please read this helpful info from the British Lung Foundation – www.blf.org.uk/support-for-you/coronavirus/people-living-with-lung-condition.
You will note that there is no recommendation to have a rescue pack as there is no evidence for their use and indeed there are concerns steroid will reduce your immunity to fight this virus.
- If you are unwell with COVID-19 symptoms and getting worse, you need to contact NHS 111 online for assessment.
- If you’re at high risk, you will be contacted by the NHS by Sunday 29 March 2020. Do not contact your GP or healthcare team at this stage.
Everyone is being reminded to follow Public Health England advice to:
The most common symptoms of coronavirus (COVID-19) are recent onset of a new continuous cough or high temperature or a loss of, or change in, normal sense of taste or smell (anosmia). If you have these symptoms, however mild, stay at home and do not leave your house for at least 7 days from when your symptoms started (if you live alone), or 14 days (if you live with someone who has symptoms). You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online.
If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitiser if that’s all you have access to.
To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue in a bin immediately. Then wash your hands or use a hand sanitising gel.
Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.
At the current time and based on our understanding of what is known of COVID-19 and other similar respiratory viruses, it is likely that older people and those with chronic medical conditions may be vulnerable to severe disease. As more information emerges, recommendations may change.
Coronavirus (COVID-19) updates and information in British Sign Language can be accessed on SignHealth’s website.
Self Certification Sickness Notes
You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Guidance for the Public on Mental Health and Wellbeing
You can find guidance on mental health and wellbeing at www.gov.uk.
Freephone Helpline to Support Most Vulnerable in Manchester
A new freephone helpline to support the most vulnerable people in Manchester during the Coronavirus pandemic will go live on from 08:30 from Monday 30 March 2020 and this will sit alongside our comprehensive online portal www.manchester.gov.uk/coronavirus where people can access up to date information immediately.
This new service will initially offer support to:
- People over the age of 70 who are self-isolating and have no support network.
- People who have received a letter from the NHS advising they are at higher risk or are medically vulnerable according to government criteria.
- Those who are self-isolating with no support networks (ie. friends or family).
Help will also be available, but not limited to, other groups such as carers, care leavers or young carers.
The primary needs that call handlers can help with are:
- Delivery of food
- Delivery of medication
- Combating loneliness
- Managing fuel top-up payments
The Hub’s freephone number is 0800 234 6123 and lines are open Monday to Saturday, between 08:30-17:30. The helpline is being operated by redeployed Manchester City Council staff.
Visit from the Stork
Visit from the Stork has been funded by NHS Salford CCG and the We Love MCR charity to provide ‘baby essentials’ to families in hardship due to COVID-19. The items we can provide are:
- Nappies and nappy bags
- Formula milk (we also do breastfeeding support in Salford if anyone is breastfeeding)
- Bathing items such as children’s bath/shower wash, shampoo, toothpaste etc
- Baby food and toddler meals
- Talcum powder
- Medicines such as calpol, teething gel, nappy cream
- Sanitary items and small care packages for parents
Visit from the Stork is funded to cover all of Salford and north, central and south Manchester and can take referrals direct from the parents themselves – they just need to call, text or Whatsapp on 07402630671 or email email@example.com.
For more information, please visit www.facebook.com/visitfromthestork.
Ancoats, Clayton and Bradford Covid-19 Neighbourhood Support Information
For further information on the support currently available in our community and neighbourhood with some new initiatives added, please see the Ancoats, Clayton and Bradford Covid-19 Neighbourhood Support leaflet.
Advice for Parents When Child is Unwell or Injured
Whilst it is extremely important to follow government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured.
Remember that NHS 111, GPs and hospitals are still providing the same safe care that hey have always done.
Please see the Advice for Parents Leaflet for more information.
The Essential Guide to LGBT Rights and COVID-19
In March 2020, the Government asked everyone in the UK to change the ways in which we go about our daily activities. New rules about where we can go, when we can leave the house, and who we can see have left many of us wondering what our rights are in the time of COVID-19.
Many of us have questioned what we can expect during this time of change. Can we still get the healthcare and support we need? What should we do if we are worried, concerned or in danger? The www.lgbt.foundation/coronavirus/lgbtrights website will try and answer these questions.
Caribbean and African Health Network e-Bulletin
For information on COVID-19 and online activities, please see the CAHN e-Bulletin.