08:00 - 18:00
07:30 - 19:30
08:00 - 13:00*
08.00 - 18:00
08:00 - 18:00
(Saturday & Sunday)
Florence House Medical Practice will be CLOSED on Tuesday 25th and Wednesday 26th December and Tuesday 1st January 2019.
Please make sure you order your repeat medication in time to cover this period.
Please Note - We have a new phone system that will enable your call to be dealt with efficiently and effective. Please bear with us while we are getting used to it!!
If your call is regarding:
Appointments or general enquires - Please press option 1
This line is open 8.00am - 12.30pm and 14.00pm - 18.00pm Monday, Tuesday, Thursday and Friday and 8.00am - 13.00pm on Wednesday.
Prescriptions - Please press option 2
This line is open 10.00am - 12.30pm and 14.00pm - 15.30pm Monday, Tuesday and Thursday. Wednesday 08.30am - 13.00pm and Friday 10.00am - 12.30pm
Referrals - Please press option 3
This line is open 8.30am - 12.30pm and 14.00pm - 18.00pm on Monday and Tuesday
8.30am - 11.30am on Wednesday and 08.30 - 12.30pm on Thursday and Friday.
Please Note: If you are pregnant please ensure you bring your maternity folder / notes with you every time you attend the surgery.
WHAT IT MEANS FOR YOU
Due to a high number of patients failing to attend appointments, it has become necessary for the practice to implement the following policy:
Each time you fail to attend an appointment, we will write to you. If you fail to attend three appointments in a 12-month period, the practice will consider removing you from the patient list.
You will then have to find an alternative GP practice in the local area.
Don’t waste valuable appointments;
if you cannot attend your appointment for any reason, please let us know as soon as possible, giving at least 24h notice. We can then offer the appointment to someone else.
Thank you for your co-operation