We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Our team are here to help and will be polite and helpful to all patients and visitors
If you consider that you have been treated unfairly or inappropriately, please ask to speak with the Practice Manager, who will be happy to address your concerns
We do not accept any violent and/or aggressive behaviour and people who act this way will be asked to leave the practice premises and may be removed from our patient list.