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   Newsletter April 2019


Easter Holidays

Please note, we are closed on Good Friday (19th April) and Easter Monday (22nd April)

Please ensure you request your repeat prescription in time to cover the holiday period

We are able to book appointments at our extended access hubs at North Manchester General Hospital on Good Friday 19th April, Easter Sunday 21st April and Easter Monday 22nd April.

Appointments are also available on Saturday 20th April at North Manchester General Hospital and Five Oaks Family Practice.

All subject to availability.


Women can protect themselves against the risk of developing cervical cancer by attending their screening when invited. It is estimated that cervical screening saves around 5,000 lives each year and yet one in four women in the UK is not attending their test

Cervical Screening

Cervical screening (a smear test) checks the health of your cervix. The cervix is the opening to your womb from your vagina.

It's not a test for cancer, it's a test to help prevent cancer.

All women and people with a cervix aged 25 to 64 should be invited by letter.

During the screening appointment, a small sample of cells will be taken from your cervix.

The sample is tested for changes to the cells of your cervix.

Finding abnormal changes early means they can be monitored or treated so they do not get a chance to turn into cervical cancer.

You'll get your results by letter, usually in about 2 weeks.



Self Referral Physiotherapy Service  

Do you have joint, muscle or spinal pain?

If you do, you can now access NHS physiotherapy without seeing your GP first, through STRAIGHT2PHYSIO, an innovative new venture between local GP practices and the Physiotherapy Department at NMGH.

If you are a patient a Florence House Medical Practice or any of the participating surgeries in the area and you are 16 years or over, please contact the physiotherapy department directly on :


0161 720 2321

(Mon-Fri 8:30-4:00)


A member of the clerical team will initially take your details. A senior clinician will contact you within 24 working hours to discuss your problem, give you appropriate advice, and where necessary, book you to come in for a face to face assessment.

The Warm home discount scheme

The Warm Home Discount Scheme is an annual one-off payment to help people with their electricity bill during the winter period. This scheme is open to people who are receiving benefits or on a low income.

Please click here for more information.


Manchester Health and Care Commissioning would like to understand why some people have the flu vaccination and why others choose not to.  In Manchester, only 70% of people who were eligible on a GP practice register to receive a flu vaccination, aged 65 or over, received it.  We have created a survey to understand the reasons for this, and  the feedback gathered will help us inform our marketing campaigns around the flu vaccination in the future. The survey takes no more than 5 minutes to complete and the can complete the survey by clicking the following link:  Click Here




Due to a high number of patients failing to attend appointments, it has become necessary for the practice to implement the following policy:


Each time you fail to attend an appointment, we will write to you. If you fail to attend three appointments in a 12-month period, the practice will consider removing you from the patient list.

You will then have to find an alternative GP practice in the local area.


Don’t waste valuable appointments;

if you cannot attend your appointment for any reason, please let us know as soon as possible, giving at least 24h notice. We can then offer the appointment to someone else.


Thank you for your co-operation


Don't be the 1 Campaign

Greater Manchester Health and Social Care Partnership are looking for people to share experiences of smoking to help others quit.

If you are interested in taking part, please click the link below....

Click Here

Dont be the 1

Patient Participation Group

We have relaunched our patient participation group and during our last meeting we have had some interesting discussions. If you would like to join the group, please navigate to the patient group tab on the right hand side of the website.

Have your say!!

Your opportunity to start talking about the vibrant future of North Manchester General Hospital

Involving local neighbourhoods in shaping the future of health and social care in Manchester

NHS Manchester Clinical Commissioning Groups are committed to involving the public in shaping the future of our health and social care services. As part of ‘A healthier Manchester’ and their Locality Plan they want to encourage and support you to lead a healthier life. Please see the link below for The Listening to Neighbourhoods survey. All of your responses are anonymous and they will use it to improve health and care services in the future.

Click here for survey

NHS Information Sheet

Please click on the information sheet below for info on services and other useful information such as the Choose Well Manchester website that provides information for patients about health related issues and services and can be translated into over 60 different languages.

NHS Information Sheet


Perhaps you think you are pinching an inch too many, your clothes are feeling tight or you are worried about your health? ABL Health Manchester can help you lose weight and lead a healthier lifestyle.

Over 12 weeks our Enable sessions, delivered by experienced lifestyle coaches, will guide you through personal goals, provide tailored exercise and offer advice around healthy eating to support you to lose weight.

If your whole family wishes to lose weight and improve their health together then maybe the Food, Activity, Balance (FAB) programme is for you? Over 12 weeks your family will be supported to lose weight, eat healthier and get involved with more exercise. The programme is fun for all the family and children as young as 5-years-old can get involved.

Both programmes are FREE OF CHARGE so whether your goal is getting fitter for your summer holiday, helping you feel great in your clothes or perhaps you have a family event coming up, we are waiting to hear from you and support you on your way to a healthier lifestyle.

To find out more call our friendly team on 0161 393 7576 or email us at


When we had our CQC inspection and we were rated good in all areas and outstanding for our carer's forum and for the 'singing is good for you' sessions.


Our report can be viewed on the CQC website and a link can be found via our website too.

Self-care room


Did you know you can now check your own blood pressure, height and weight in our self-care room? No need for an appointment, just drop in. See reception for information


Patient Notice


Please be aware, if you would like to discuss something confidential in nature, that we do have a privacy room available to use.

 Please ask the receptionist

Carer’s Meeting


We have a carer’s meeting, here at the surgery, every 2 months. The next one will take place on Tuesday 2nd April 2019 at 11.00am and it is held in the activity room in the main reception area.


Singing is good for you


The benefits of singing for health, happiness and well-being are well documented.

Drop in and join us at:


Florence House on Friday afternoon's from 1.30 - 3.00pm


No singing experience or ability required


Tea, coffee and biscuits will be available


For further details please ring 0161 370 2133



Friends & Family Test


Friends and Family Test became a contractural requirement for GP Practices from 1st December 2014.


The Friends and Family Test is a feedback tool which offers patients of NHS-funded services the opportunity to provide feedback about the care and treatment they have received. The FFT tool combines a simple question, asking patients how likely they would be to recommend the service they have received to their friends and family, with at least one supplementary follow-up question to enable patients to provide further detail about their experience. The introduction of the FFT across all NHS services is an integral part of “Putting Patients First”, the NHS Business Plan for 2013/14-2015/16.


From December therefore, we will be asking patients who have a consultation with a doctor or nurse at Florence House Surgery if they could take the time to answer these questions


This can be done in two ways:


  1. Complete the questionnaire and place in a collection box at the surgery, which will take less than 5 minutes.




  1. Go to our website: Click on Friends and Family Test and complete. All submissions are anonymous.


This information is collated monthly and the total numbers of responses are submitted back to NHS England.


Here are the results from February 19


MonthTotal countExtremely LikelyLikelyNeither Likely nor UnlikelyUnlikelyExtremely UnlikelyDon't Know


Collected in the surgery from forms provided:  0

Directly put onto our website by patient: 0

Texts: 51


Home Visits

If you need a doctor and are too ill to travel to the practice and feel a home visit is essential, please telephone the surgery BEFORE 10AM and a doctor will ring you back to discuss whether a visit is required.


A & E Attendance


A&E is mainly for major injuries and emergency treatment. If you are unsure if it is appropriate to attend A&E, please contact the surgery for advice or telephone the new NHS 111 service by dialling 111 from a landline or mobile. Calls to the NHS 111 service are free of charge.


The following situations are suitable for an emergency 999 call:


Suspected stroke/heart attack or collapse, associated with severe breathlessness, pain or unconsciousness


Patient Online Access


Patients are now able to make appointments, order prescriptions and view a brief summary of their medical records online. If you would like to sign up for this service please ask at reception.


A new way to get your medicines and appliances


The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.


What does this mean for you?


If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.


You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.


You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.


Is this service right for you?


Yes, if you have a stable condition and you:


Don’t want to go to your GP practice every time to collect your repeat prescription


Collect your medicines from the same place most of the time or use a prescription collection service now.


It may not be if you:


Don’t get prescriptions very often.


Pick up your medicines from different places.


How can you use EPS?


You need to choose a place e for your GP practice to electronically send your prescription to. This is called nomination. You can choose:


A pharmacy


A dispensing appliance contractor (if you use one).


Your dispensing GP practice (if you are eligible).


Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?


Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.


Is EPS reliable, secure and confidential?


Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.


Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated an ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.


For more information visit, your pharmacy or GP practice


Extended Hours Surgeries


We now have appointments available in our extended hours surgery based at Five Oaks Family Practice in Beswick, as well as North Manchester General Hospital, Cheetham Hill and Conran Medical Centre.


This service is an extension of the appointments we are able to offer to enable patients to be seen up to 8pm at night and on Sunday's, and can be booked a week in advance.


The doctor you will see will have full access to your medical records and can deal with your ongoing care, can issue prescriptions and sick notes.


NHS 111 service


111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.


NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.


Sign language


NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf and you’re then able to have a real-time conversation with the NHS 111 adviser, via the interpreter.


You will need a webcam, a modern computer and a good broadband connection to use this service. Visit NHS 111 BSL interpreter service for more details, including an online user guide.


When to use 111


You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.


Call 111 if:


  • You need medical help fast but it's not a 999 emergency


  • You think you need to go to A&E or need another NHS urgent care service


  • You don't know who to call or you don't have a GP to call


  • You need health information or reassurance about what to do next


For less urgent health needs, contact your GP or local pharmacist in the usual way.


If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.


For immediate, life-threatening emergencies, continue to call 999.


How does it work?


The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.


Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.


If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.


Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.










Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website